Refund Policy
Welcome to Livix.PK
At Livix.PK, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.
Refund Eligibility
Customers can request a refund within 7 days of receiving their order. To be eligible for a refund, the product must:
- Be unused and in its original condition
- Be returned with original packaging
- Not be damaged by the customer
Non-Refundable Items
The following items are not eligible for refunds:
- Products damaged after delivery
- Used or altered items
- Items without original packaging
Refund Process
To request a refund, please contact our support team with your:
- Order Number
- Product Details
- Reason for Refund
Once your request is reviewed and approved, the refund process will begin.
Refund Time
Approved refunds are usually processed within a few business days, depending on your payment method and bank processing time.
Shipping Costs
Shipping charges are non-refundable unless the product received was damaged or incorrect.